Paypal FAQ

Paypal is the faster, safer way to make an online payment with credit cards.

  1. Is PayPal secure?

    Credit cards payment through PayPal is highly secure. PayPal use industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, PayPal server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

    PayPal uses SSL technology to keep your information safer. In addition, when you send a payment using PayPal, PayPal does not share your financial information with the sellers.

  2. Which cards are accepted?

    We accept Visa/MasterCard credit cards.

  3. Do I need to sign up for a PayPal account to pay?

    No. You do not need to sign up.

    Alternatively, you can simply create a PayPal account (go to www.paypal.com) and then add a credit / debit card to your PayPal account. Here is how:

    • Log in to your PayPal account.
    • Click "Profile" near the top of the page.
    • Click "My Money."
    • Click "Update" beside "Debit and credit cards."
    • Click "Add a Card."
    • Select the "Card Type" and enter the required information.
    • Click "Add Card."

    After you have successfully added the bank account, credit card and/or debit card to your PayPal account, you can start to make your purchases online.

  4. Why was my credit/debit card refused?

    There are a few reasons why your credit card payment didn’t go through. If you know your card is valid but your payment still doesn’t go through, we suggest that you try another credit card or try your transaction again later and ensure that all your card information is correct.

    You can also contact PayPal at the following numbers for immediate assistance:

    • Malaysia helpline: +60 3 7723 7155

      8:00 MYT to 22:00 MYT from Monday to Friday, 9:00 MYT to 18:00 MYT Saturday & Sunday
      Step 1: Press ‘1’ for English / Press ‘2’ for Chinese
      Step 2: Press ‘6’ for Other enquiry

    • Singapore helpline: +65 6510 4650

      8:00 SGT to 22:00SGT Monday to Friday, 9:00SGT to 18:00 SGT Saturday, Sundy & Holiday
      Step 1: Press ‘1’ for English / Press ‘2’ for Chinese
      Step 2: Press ‘1’ for PayPal Account Holder / Press ‘2’ for Others
      Step 2: Press ‘5’ for More options

  5. What’s the cost of signing up for a PayPal account?

    Zero. It is free to sign up with PayPal. PayPal is the safer, easier way to pay. You can use your credit card or bank account without exposing your account numbers. You can link your credit card or bank account to your PayPal account so you don't have to enter your card number or address everywhere you shop. Just log in to PayPal and quickly check out in a few clicks. Visit PayPal at www.paypal.com or www.paypal.com.sg for more information.

  6. Why have I been charged with an extra USD 1 for my purchase?

    The 1 USD charge is a temporary authorization by PayPal. To verify that the buyer’s credit card or debit card is in good standing, a temporary USD 1.00 charge might appear in buyer’s transaction history. The charge appears as ‘pending’ and is automatically removed after the full amount of the purchase is processed. It may take a few minutes or up to 30 days, depending on the card issuer, for the transaction to be removed and the USD 1.00 to be released to the buyer’s card. If the authorization charge remains on the buyer’s card after 30 days, we suggest the buyer contact the card issuer.

  7. My card was charged USD 1 but the card was declined. What’s wrong?

    The 1 USD charge is a temporary authorization by PayPal and will be refunded once your transaction is completed.

    If your card has been declined, please contact your issuing bank to ensure there are no blocks on your card preventing you from making an online transaction. Certain banks have blocked Paypal transactions to prevent fraud by default, but will lift the block when informed by the user.

    For all other queries, please refer to PayPal's help section: https://www.paypal.com/my/cgi-bin/helpweb?cmd=_help

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